Refund policy
Refund & Return Policy
Effective Date: July 13, 2026
Last Updated: July 18, 2026
At Vobili, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The return request must be submitted within 7 days of delivery.
- The item must be unused, unworn, unwashed, and in the same condition in which it was received.
- The item must be returned in its original packaging, including all accessories, manuals, tags, and any other items included with the product.
- Proof of purchase, such as your order number or receipt, is required.
Before returning any item, you must contact us at support@vobili.com to request return authorization.
Returns sent without prior authorization may be refused or delayed.
Return Process
To begin a return:
- Contact us at support@vobili.com within 7 days of receiving your order.
- Include your order number and the reason for your return.
- If your return is approved, we will provide you with return instructions and the appropriate return address.
- Carefully package the item and ship it according to the instructions provided.
Please do not send returns to the business address listed on our website unless instructed by our support team. We will provide the correct return address once your return request has been approved.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing parts
please contact us as soon as possible at support@vobili.com.
To help us resolve your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping packaging, if applicable
We will review your request and work with you to provide an appropriate resolution, which may include a replacement, exchange, partial refund, or full refund, depending on the circumstances.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Used, worn, washed, or altered items
- Items without original packaging
- Personalized or custom-made products
- Gift cards
- Clearance or final-sale items clearly marked as non-returnable
If you are unsure whether a product is eligible for return, please contact us before placing your order.
Return Shipping
Unless the return is the result of our error or the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by applicable law.
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Vobili is not responsible for return shipments that are lost, delayed, or damaged during transit.
Refunds
Once we receive your returned item, we will inspect it to verify that it meets our return requirements.
We will notify you by email once your return has been reviewed.
If your refund is approved:
- Your refund will be issued to your original payment method.
- Refunds are generally processed within 5 business days after your return has been inspected and approved.
- Your financial institution or payment provider may require additional time before the refund appears in your account.
If your return does not meet the requirements of this policy, we may decline the refund and return the item to you where appropriate.
Exchanges
If you would like to exchange an item for a different size, color, variation, or product, please contact us at support@vobili.com.
Exchange requests are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product or process a refund where applicable.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.
To request an order cancellation, please contact us as soon as possible at support@vobili.com.
Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us:
Vobili
Email: support@vobili.com
Phone: +1 (850) 566-7358
Address:
107 Broughton St
Madison, AL 35756
United States
