Shipping policy

Shipping Policy

Effective Date: July 13, 2026
Last Updated: July 18, 2026

Thank you for shopping with Vobili. We are committed to providing a reliable, transparent, and efficient shipping experience. Please review the information below regarding order processing, shipping times, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please note that processing time is separate from the estimated shipping time.

Shipping Time

Estimated delivery is 4–8 business days after your order has been shipped.

Delivery estimates may vary depending on:

  • Shipping destination
  • Carrier availability
  • Weather conditions
  • Holidays
  • Customs processing (if applicable)
  • Other circumstances beyond our control

Delivery times are estimates only and are not guaranteed.

Shipping Locations

Vobili currently ships to addresses within the United States.

If shipping becomes available to additional countries or regions, this policy will be updated accordingly.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before your order is completed.

Any applicable taxes or additional charges will also be shown during checkout.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to become active.

Multiple Shipments

If your order contains multiple products, items may be shipped separately depending on inventory availability, warehouse location, or shipping logistics.

You will not be charged additional shipping fees for split shipments unless clearly stated during checkout.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our reasonable control, including:

  • Severe weather
  • Carrier delays
  • High shipping volumes
  • Customs inspections
  • Natural disasters
  • Other unforeseen circumstances

Vobili is not responsible for delays caused by shipping carriers or events outside our control.

If your order is significantly delayed, please contact us at support@vobili.com, and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at support@vobili.com.

While we will make every reasonable effort to update your shipping information before your order is dispatched, we cannot guarantee changes once an order has been processed or shipped.

Additional shipping costs resulting from incorrect or incomplete shipping information may be the customer's responsibility.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your delivery location.
  • Ask household members or neighbors if they accepted the package.
  • Contact the shipping carrier for additional information.

If you still require assistance, please contact us at support@vobili.com, and we will work with you to help resolve the issue where reasonably possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate your claim, please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Clear photographs of the shipping packaging

We will review your request and work with you to provide an appropriate resolution.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item after delivery, please refer to our Refund & Return Policy.

To request an order cancellation, contact us as soon as possible at support@vobili.com.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Vobili

Email: support@vobili.com

Phone: +1 (850) 566-7358

Address:
107 Broughton St
Madison, AL 35756
United States